Aftersales and warranty

GearKeeperShop is not just a store where you can buy products, aftersales is for GearKeeperShop is just as important as selling a product. You can GearKeeperShop can count on excellent warranty service. All items we supply come with a standard 1-year manufacturer's warranty, unless stated otherwise.

Invoice with and without VAT

Orders from GearKeeperShop always includes a VAT invoice. For businesses outside the Netherlands with a valid VAT number, an intra-Community supply applies. This means these businesses will receive a 0% VAT invoice. Please keep this invoice in a safe place for returns and warranty claims! Without an invoice, items cannot be returned, and no warranty is provided. Therefore, please keep the invoice in a safe place.

Return conditions

If you wish to return your order, you can do so within 14 days of receipt. Our terms and conditions are:

Please register your return with us within 14 days of receipt by sending an email to info@gearkeepershop.com.

• Complete our withdrawal form and send it by email to info@gearkeepershop.com
  
• You will receive an RMA number (return merchandise authorization) from us
• Please return the product(s) in their original packaging to our returns address and include the RMA number on the packaging, e.g., right on top of the box on the top of the package where the shipping label is located.
  

Right of withdrawal for private individuals

GearKeeperShop operates under the Distance Selling Act. This means you have the right to cancel your order up to 14 days after receipt without giving a reason. After canceling, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the return costs from your address to the online store are at your own expense. The right of withdrawal applies only to consumers and not to business customers.

The following items cannot be exchanged or returned

• Custom products such as custom-made retractors or tool tethers.
• Products that are used, damaged or incomplete.
• Products that have been specially ordered from the manufacturer on behalf of the customer.
• Products that have been customized to the customer's specifications

Right of withdrawal for companies/entrepreneurs

The right of withdrawal does not apply to businesses/entrepreneurs, as this is exclusively covered by consumer legislation. Gear Keeper Shop considers B2B (Business to Business) orders placed with company information, and the invoice is also issued with these company details.

Return address

GearKeeperShop will provide the buyer with the correct return address once the return has been registered and the withdrawal form has been received from the buyer.

What are you allowed to do with a product during the cooling-off period?

During the cooling-off period, the buyer must handle the product and its original packaging with care and only remove what is necessary to assess whether the product meets expectations. The buyer may not actually use or test the product if it is not yet certain whether the product will be kept. GearKeeperShop may request a refund if it appears after return that the product has been used or tested.

Costs for returning a product

GearKeeperShop will reimburse all payments made by the consumer, including any delivery costs incurred by GearKeeperShop will be charged for the returned product, without delay but within 14 days following the day on which the consumer reports the withdrawal. Unless If GearKeeperShop offers to collect the product itself, Gear Keeper Shop may wait with refunding until the product has been received or until the consumer proves that it has been returned, whichever is the earliest. GearKeeperShop uses the same payment method and account number for refunds that the customer used during the checkout process. Refunds will not be credited to a different account than the one specified during the order process.

Sending a return shipment

Sending a return shipment is always at your own expense and risk. This means that GearKeeperShop is not responsible for any damage, loss, or other damage to your returned shipment. Please package your return securely to prevent damage during transport. Your shipment should be delivered to the address you provided on business days. GearKeeperShop will receive the shipment after you have registered it for return. Parcelshop deliveries will not be received and will automatically be returned to the shipping address.

Refund of purchase amount

If so agreed, deposit GearKeeperShop will refund the purchase amount to the account used to pay for the order within 2 weeks.

Items that do not meet the right of withdrawal

Items that do not meet the above criteria remain the property of the buyer. GearKeeperShop will return the items to the buyer and charge the buyer for the costs incurred.

Step-by-step plan for returns

1. Please register your return with us within 14 days of receipt by sending an email to info@gearkeepershop.com.
   
2. Download the withdrawal form here in your preferred language: English, German, or Dutch.
   
3. Please complete the downloaded form in full, sign it, and email it to info@gearkeepershop.com.
   
4. Once we have received the fully completed and signed withdrawal form, you will receive an RMA number (return merchandise authorization) and a return address from us.
   
5. Clearly mark the RMA number on the return package (e.g., top left). Note: Do not simply send a return package to our office address in Gasselternijveenschemond; this is not always the correct return address!
   
6. Always send your return package with a track and trace code and provide this code to our customer service. If you ship without a track and trace code and the package gets lost or damaged, this is at your own risk, and Deltron cannot be held liable.
   
7. After receiving your return, we'll send you an email confirmation. We'll then process your return.
   
8. If the product meets the return conditions, we will exchange the item or refund the purchase price within 2 weeks, depending on your choice.
   If the product does not meet the return conditions, we will return the product to the address provided during the order and charge the shipping costs incurred.

If you have any questions after reading this returns policy, please feel free to contact us at info@gearkeepershop.com.