Returns, Service and Warranty

At GearKeeperShop, excellent after-sales service is just as important as selling our products. You can always count on us for a correct and proper handling of returns or warranty claims.

1. Warranty & Invoicing

All products we supply come with a standard 1-year manufacturer's warranty, unless otherwise stated.

• Invoice with VAT: Every order comes with a VAT invoice.
• Intra-Community supply (B2B international): Companies outside the Netherlands with a valid VAT number will receive an invoice with 0% VAT.
• Keep proof of purchase: Please keep your invoice or order confirmation as it contains your order number. This serves as your proof of purchase at GearKeeperShop when you wish to claim warranty or return a product.

2. Right of Withdrawal for Consumers (B2C)

Are you not entirely satisfied with your purchase? No problem. As a consumer, you have the right to cancel (withdraw from) your order up to 14 days after receipt without giving any reason. After this notification, you have another 14 days to actually return the product to us.

What can you do with the product during the cooling-off period?

During the 14-day cooling-off period, you may examine and assess the product as you would in a physical store. You are not intended to actually use or test the product if you are not yet sure whether you will keep it.

Please note: If the product or the original packaging is returned damaged, incomplete, or visibly used, GearKeeperShop has the legal right to charge you for the depreciation in value.

Products excluded from return:

The right of withdrawal does not apply to:

• Custom-made products (such as custom-made retractors or tool tethers).
• Products that have been specifically adapted or personalized at the customer's request.

3. Right of Return for Business Customers (B2B)

The legal right of withdrawal applies exclusively to consumers and does not apply to business orders. We define a business order (B2B) as one where company details have been entered during the order placement and the invoice is issued in the company's name. If you, as a business customer, still wish to exchange something, please contact us at info@gearkeepershop.com to discuss the possibilities.

4. How does the return process work? (Step-by-step plan)

Do you want to return a product? Follow these steps for quick processing:

1. Register your return: Send an email to info@gearkeepershop.com within 14 days of receipt.
2. Withdrawal form: Fill out the withdrawal form and attach it to the email.
3. Add your details (Important!): Include the original packing slip that came with your order in the box. Lost your packing slip? No problem! Just clearly write your name and order number on a note and place it on top inside the box. Without this information, we cannot identify the sender upon arrival, which will delay the processing of your refund.
4. Pack and ship: Carefully pack the product in its original packaging and place it in a sturdy outer box (parcel box).

Important shipping conditions:

• Costs and risk: The costs and risk of the return shipment are borne by the customer. We therefore advise sending the package with a track & trace code (and possibly insured).
• Delivery days: Preferably, do not ship the package on Friday. Our office and warehouse are closed on Saturdays. The shipment must be delivered on weekdays between Monday and Friday.
• No parcel shops: Ensure that the package is delivered directly to the address provided by us. We unfortunately cannot pick up deliveries at a parcel shop, and they will automatically be returned to the sender.

5. Refund

When you exercise your right of withdrawal, GearKeeperShop will refund the full order amount (including any shipping costs paid for the outbound shipment) as quickly as possible, but no later than 14 days after the return notification.

We may, however, wait with the refund until we have received the products. We will always refund you using the same payment method and to the same account number with which the order was placed.

Fill in the withdrawal form here:

• 🇳🇱 Herroepingsformulier NL
• 🇩🇪 Widerrufsformular DE
• 🇬🇧 Cancellation form ENG

Company details

Please note! This is not automatically the return address

GearKeeperShop.com (part of Deltron.nl)

• 📍 Address: 2e Dwarsdiep 7, 9515 PP Gasselternijveenschemond

• 📧 Email: info@gearkeepershop.com

• 📞 Phone: +31 (0)599 – 20 23 86

• 🕒 Availability: Mon, Tue, Wed, and Fri from 09:00 to 12:00 (closed on Thursdays)

• 📝 Chamber of Commerce no.: 59768185

• 💼 VAT no.: NL853636795B01