Order

How do I place an order?

You can easily place an order through our webshop. If you're having trouble, feel free to email us at info@gearkeepershop.com and we'll be happy to help.

Can I still change or cancel my order?

If you want to cancel your order, it's best to email us as soon as possible before we process the order. If the package has already been picked up by our carrier, we can no longer stop it.

Dispatch

What are the shipping costs?

An overview of all shipping costs can be found on our extensive shipping costs page

How long does delivery take?

Delivery times for the Netherlands and Belgium are approximately 1 to 2 business days. For other countries, please refer to our delivery time page.

Do you ship internationally?

Yes, we ship worldwide, where possible.

Pay

What payment methods do you accept?

At Gearkeepershop you can choose from different payment methods as you can find on our payment methods page.

Is online payment safe with you?

Returns & Refunds

How can I return a product?

At Gearkeepershop, you have the right to return items and get a full refund. You can find all the information and terms and conditions on our returns policy page.

When will I receive my money back?

Once we have received and checked the return package, we will transfer the refund amount to you.

Product information

What is a retractor and how does it work?

On our page " What is a retractor " you will find all the information you need.

Which retractor suits my application?

To better inform our customers and help them choose the right retractor or tool tether, we have acomprehensive selection guide page , a knowledge center with helpful videos, interesting blogs , and a page listing all our brochures.

Warranty & Complaints

Do your products have a warranty?

• Yes, our products come with a warranty.

What should I do if I have a complaint?

• If you have a complaint or comment, you can send us an email to info@gearkeepershop.com

Contact

How can I reach you?

• By email or telephone
• Email: info@gearkeepershop.com
• Phone: +31 599 20 23 86