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FAQs
What is the delivery time for retractors and tool tethers?
The delivery time for one or more products is 1 to 3 business days within the Netherlands. Outside the Netherlands, we maintain a delivery time of 2 to 5 business days, depending on the country.
How can I pay at Gearkeepershop?
You can pay with many secure payment methods, such as iDeal, Klarna, credit card, bank transfer, Afterpay, and many others. Please refer to our payment methods information page at the bottom of this website.
Can I exchange or return my product(s)?
Yes, that's definitely possible! We'd like to refer you to our comprehensive returns information page, which you can find at the bottom of this page.
Where are Gear Keeper products made?
Gear Keeper products made in the USA by Hammerhead Industries
Does Gear Keeper also have heat resistant retractors?
Yes, Gear Keeper has several models specifically designed for use by firefighters, among others. You can find them by using the filter in the "Fire & Rescue Services" section.
What is retraction force?
Retraction force indicates the maximum weight of an object that you can hang on it for it to function as intended.
What does breaking strength stand for?
The breaking strength or break resistance indicates the force required to break the line.
How many types of retractors does Gear Keeper have?
Gear Keeper is currently available in 4 different types, namely: RT2, RT3, RT4 and RT5.
What type of lines do Gear Keeper retractors have?
Retractors are available with 2 types of lines, namely: stainless steel with nylon coating and kevlar with nylon coating
Can I pick up my order at Gearkeepershop.nl?
Yes, that's possible! If you choose "Pickup" at checkout, you won't pay any shipping costs and you'll receive an email confirmation after checkout. We'll prepare the products for you, and once your order is complete, you'll receive an email from us letting you know it's ready for pickup.
How do I choose a retractor for my utensil?
If you know the weight of your item (phone, hand tool, camera, keys, binoculars, or other utensil), you can select the retraction force. Then, it's up to you to choose the desired attachment, connection, and line length. You'll find all the information you need at the top of our homepage under "How to choose a retractor."
How do I choose a tool tether for my (power) hand tools?
This depends on the type of tool, its weight, and the attachment options. At the top of our homepage, you'll find the section "How to choose a tool tether." There, you'll find all the information you need to make a decision.
What is a personal tool tether?
That is a tool tether that is secured (attached) to a person.
What is an anchor tool tether?
This is a tool tether that is secured (attached) to, for example, a scaffolding tube, frame, roof construction, etc.
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